During the aughts, there was a vague notion among techno-optimists that crowdsourcing knowledge was the answer to just about every problem. Using the wisdom of crowds, the thought went, people would have unprecedented access to expertise. “With enough eyes, all bugs are shallow,” said the open-source software community. The success of Wikipedia meant that mass collaboration, open systems of production, and talented amateurs would win the day, this line of thinking went. Books such as…
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