Tag Archives: customer

In a bid to help enterprises optimize customer service, Google Cloud is extending its Contact Center AI (CCAI) service with the ability to integrate with CRM (customer relationship management) applications in order to provide real-time insights and data analytics.  The extended service will be called the Contact Center AI (CCAI) Platform and is scheduled for general availability in August.  The CCAI Platform will include capabilities offered by the current service, such as DialogFlow… Source link

A new report from Google contains data on how customer expectations are changing, and reveals what people want from businesses this year. Based on a comparison of search volume from 2021 to 2022, trends indicate that customers want things both sooner and later. If customers are out shopping in person then they want the ability to do it late at night, and if they’re shopping online they want items to arrive as soon as tomorrow. They also want new experiences from businesses, such as the… Source link

SAN JOSE, CALIFORNIA – MAY 4: Theranos founder Elizabeth Holmes leaves the Robert F. Peckham Federal Building with her defense team in downtown San Jose, Calif., on Tuesday, May 4, 2021. (Photo by Nhat V. Meyer/MediaNews Group/Mercury News via Getty Images) A federal judge on Wednesday denied a request from former Theranos CEO Elizabeth Holmes to keep customer complaints, test results, and a regulatory report out of her upcoming criminal fraud trial connected to her failed blood-testing… Source link

Amazon’s (AMZN) annual celebration of consumerism, Prime Day, is nearly here. Running from June 21 to June 22, the shopping event, which will feature concerts by Billie Eilish, H.E.R., and Kid Cudi, is certain to offer plenty of sales, and rake in billions for the e-commerce giant. During last year’s Prime Day, which was pushed to October due to the pandemic, sales by third-party sellers surpassed $3.5 billion. Amazon didn’t release total sales numbers for the event, but research firm… Source link

SUNNYVALE, Calif. and SAN JOSE, Calif., May 13, 2021 /PRNewswire/ — Google Cloud and PayPal today announced they are deepening their relationship to further accelerate PayPal’s digital transformation and evolving customer needs. Under this expanded relationship, Google Cloud will provide both infrastructure and analytics capabilities to support PayPal’s growth, helping the company process transactional data at massive scale. Following exponential growth since it became an independent… Source link

If marketers can build better customer experiences, if they can find their customers as they pop up in different parts of their buying journey – visiting the website, buying a product in an Instagram story, viewing an ad or seeking customer support. To enable this visibility, LiveRamp built a native connection into Google Cloud Platform. Previously, marketers needed custom integration work and bring LiveRamp into the Google Cloud, and may have needed to negotiate a separate… Source link

The incident took place at a McDonald’s in East Grinstead, Surrey. (Google) An angry McDonald’s customer called the police after arriving too late for a drive-thru breakfast at a branch in West Sussex. An officer from Sussex Police said the woman had been stuck in a queue at the drive-in section of the fast food chain’s East Grinstead restaurant. When she got to the window after the 11am cut-off for the McDonald’s breakfast menu she was told by staff it was no longer being served. The… Source link

Starbucks (SBUX) is creating a future in which artificial intelligence and digital technology will help the coffee giant fuel its growth. In an exclusive interview with Yahoo Finance Live this week, Starbucks COO and group president Roz Brewer described the tech-enabled future of the coffee chain’s growing drive-thru stores, including customizable menu boards that leverage A.I. to suggest beverage and food items based on factors such as the weather, time of day, store inventory, popularity,… Source link

By Stephen Nellis If Nvidia Corp buys Arm Ltd from SoftBank Group Corp, Arm will keep “firewalls” in place to ensure the data center chip company does not access confidential information from Arm’s customers or get early access to Arm’s products, a top Arm executive told Reuters on Tuesday. The $40 billion deal announced last month would reshape the global semiconductor sector because Arm has long acted as a neutral player, supplying intellectual property to Apple Inc., Qualcomm Inc and many… Source link