Tag Archives: customer

says that hackers may have obtained personal information for a “very small number” of customers and employees. The company did not say exactly how many people were impacted, though it noted there’s no evidence that the attackers have misused the information. It told affected customers that names, driver’s license and passport numbers, addresses, email addresses, phone numbers, dates of birth and medical information may have been compromised. The hackers gained access to American’s email… Source link

Editor’s note: This SOS column is one in an occasional series highlighting companies that prove themselves unresponsive, unhelpful or uninterested in explaining themselves. Tech giants Google and Meta offer a lot of online, automated help for customers who run into trouble with their products. But good luck finding an actual, named human employee to do what the machines can’t (or won’t). Chris Hornung, 70, formerly of rural Verona, emailed SOS in March to say YouTube had… Source link

The Solano Square shopping complex is open for business Tuesday, Dec. 21, 2021. City officials say a person was fatally shot on the 1400 block of Missouri Avenue — the address of the complex — on Monday, Dec. 20. LAS CRUCES – Chuko Sandoval told detectives that he stuck around inside a smoke shop on a late December evening after making a purchase because another man was “acting weird” and making the clerks uncomfortable. When the other man — later identified as Anthony D. Malone —… Source link

In a bid to help enterprises optimize customer service, Google Cloud is extending its Contact Center AI (CCAI) service with the ability to integrate with CRM (customer relationship management) applications in order to provide real-time insights and data analytics.  The extended service will be called the Contact Center AI (CCAI) Platform and is scheduled for general availability in August.  The CCAI Platform will include capabilities offered by the current service, such as DialogFlow… Source link

A new report from Google contains data on how customer expectations are changing, and reveals what people want from businesses this year. Based on a comparison of search volume from 2021 to 2022, trends indicate that customers want things both sooner and later. If customers are out shopping in person then they want the ability to do it late at night, and if they’re shopping online they want items to arrive as soon as tomorrow. They also want new experiences from businesses, such as the… Source link

SAN JOSE, CALIFORNIA – MAY 4: Theranos founder Elizabeth Holmes leaves the Robert F. Peckham Federal Building with her defense team in downtown San Jose, Calif., on Tuesday, May 4, 2021. (Photo by Nhat V. Meyer/MediaNews Group/Mercury News via Getty Images) A federal judge on Wednesday denied a request from former Theranos CEO Elizabeth Holmes to keep customer complaints, test results, and a regulatory report out of her upcoming criminal fraud trial connected to her failed blood-testing… Source link

Amazon’s (AMZN) annual celebration of consumerism, Prime Day, is nearly here. Running from June 21 to June 22, the shopping event, which will feature concerts by Billie Eilish, H.E.R., and Kid Cudi, is certain to offer plenty of sales, and rake in billions for the e-commerce giant. During last year’s Prime Day, which was pushed to October due to the pandemic, sales by third-party sellers surpassed $3.5 billion. Amazon didn’t release total sales numbers for the event, but research firm… Source link

SUNNYVALE, Calif. and SAN JOSE, Calif., May 13, 2021 /PRNewswire/ — Google Cloud and PayPal today announced they are deepening their relationship to further accelerate PayPal’s digital transformation and evolving customer needs. Under this expanded relationship, Google Cloud will provide both infrastructure and analytics capabilities to support PayPal’s growth, helping the company process transactional data at massive scale. Following exponential growth since it became an independent… Source link

If marketers can build better customer experiences, if they can find their customers as they pop up in different parts of their buying journey – visiting the website, buying a product in an Instagram story, viewing an ad or seeking customer support. To enable this visibility, LiveRamp built a native connection into Google Cloud Platform. Previously, marketers needed custom integration work and bring LiveRamp into the Google Cloud, and may have needed to negotiate a separate… Source link

The incident took place at a McDonald’s in East Grinstead, Surrey. (Google) An angry McDonald’s customer called the police after arriving too late for a drive-thru breakfast at a branch in West Sussex. An officer from Sussex Police said the woman had been stuck in a queue at the drive-in section of the fast food chain’s East Grinstead restaurant. When she got to the window after the 11am cut-off for the McDonald’s breakfast menu she was told by staff it was no longer being served. The… Source link