When Google told some small businesses in January that they would no longer be able to use a customized email service and other workplace apps for free, it felt like a broken promise for Richard J. Dalton Jr., a longtime user who operates a scholastic test-prep company in Vancouver, British Columbia.
“They’re basically strong-arming us to switch to something paid after they got us hooked on this free service,” said Mr. Dalton, who first set up a Google work email for his business, Your…
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