One of the latest chapters in the Facebook Files shows that despite large investments and improving technology, Facebook’s A.I. consistently fails to detect harmful content. Perhaps most strikingly, Facebook employees estimated that a whopping 99.4 percent of the content that violates the company’s policies against violence and incitement remains on the platform. The reason is that there is far too much to monitor by hand, so A.I. detection is essential—even though it…
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