If long waits or slow service suddenly bedevil a favorite restaurant, it may not be the fault of the employees you see — but rather the ones you don’t.
An acute labor shortage in the restaurant industry has pushed employment in the sector about 1.5 million jobs below pre-pandemic levels.
Moreover, restaurant owners don’t expect the problem to resolve itself anytime soon. Roughly half of them say recruiting and retention of employees will be their top challenge in 2022, according to a survey…
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