Editor’s note: This SOS column is one in an occasional series highlighting companies that prove themselves unresponsive, unhelpful or uninterested in explaining themselves.
Tech giants Google and Meta offer a lot of online, automated help for customers who run into trouble with their products.
But good luck finding an actual, named human employee to do what the machines can’t (or won’t).
Chris Hornung, 70, formerly of rural Verona, emailed SOS in March to say YouTube had…
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