A new report from Google contains data on how customer expectations are changing, and reveals what people want from businesses this year.
Based on a comparison of search volume from 2021 to 2022, trends indicate that customers want things both sooner and later.
If customers are out shopping in person then they want the ability to do it late at night, and if they’re shopping online they want items to arrive as soon as tomorrow.
They also want new experiences from businesses, such as the…
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