Google explains how it keeps user-created reviews on Google Maps free of fraud and abuse in a new blog post and accompanying video. Like many platforms dealing with moderation at scale, Google says it uses a mix of automated machine learning systems as well as human operators.
The details come amidst growing scrutiny of user reviews on sites like Google Maps and Yelp, where businesses have been hit with bad reviews for implementing COVID-related health and safety measures (including mask…
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