Google Ads support is at an ‘all-time low’ – we asked Google why

Google Ads support is at an ‘all-time low’ – we asked Google why

Google Ads customer service has plummeted to an unacceptable all-time low, according to search marketers.

From incorrect account suspensions to uncomfortable sales calls “aggressively” pushing automation to confusion over the platform’s own products, advertisers have told Search Engine Land that they are exasperated by the lack of help offered by their reps.

And the problem only seems to be getting worse.

A ‘brutal’ process

Mike Kelley, Chief Marketing Officer at…


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